Merchant business' return and cancellation policy must be made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an "Accept" or "Agree" for return and cancellation button before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email.

CANCELLATION POLICY

Gracious by Vishesh Hotels & Home Stay believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• A 50 % refund will be made for cancellations received 15 days before date of arrival, No refund thereafter.
• In an event of No show, Total cost of the stay will be non-refundable.
• The hotel shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.